 |
Not sure who to turn to for help and advice? Really need some help but don't want to be 'SOLD' to? If you would like some FREE advice and not hard sell please complete the form on this page. We have produced a Customer Charter mainly to guide us and help us be in full intregrity when dealing with our clients. CUSTOMER CHARTER We will LISTEN and offer the most appropriate and best advice. NO CALL OUT CHARGE. If we try but are unable to fix the problem on the first visit we will not charge for that visit. No hard sell just honest, professional and unbiased advice. We offer a 2 Year Guarantee on our workmanship. We will maintain transparency in our pricing ensuring that our Clients are aware at every stage the cost of the work in writing with a full and complete materials and labour breakdown if appropriate. Our costs will be fully inclusive with no hidden additional charges. We will communicate with our clients to ensure they are not inconvenienced. If for any reason we are unable to attend the job at the specified time we will call. Once an installation is started we will attend every day and remain on site until the job is completed ensuring minimum disruption to our Client. We will at all times respect our Client's home and property,. When entering the house cover shoes will be worn. Dust sheets will be put down to cover carpets, floors etc.. and after the work is completed the area will be thoroughly vacuumed and cleaned. Trade qualifications, insurances, accreditations and Licences will be kept up to date at all times. For our Client's peace of mind E.C.A hold a CRB (Criminal Records Bureau) Enhanced Certificate |
ECA Plumbing and Heating
